Poor Service & No Communication

I have been following up with NMG Benefits on numerous occasions with regards to the claim process. My previous employer submitted the on the 9th of of October 2025 and NMG says they only received the claim on the on the 22nd of October 2025 which I was told by the consultant every time I call I get told a different story apparently there was an issue with regards to retrieving my funds from the market which was never communicated with me they keep on escalating the matter but nothing happens the first communication I received from NMG was yesterday 30 November 2025 stating they have received my claim and the claim is in process this is really unacceptable I need this matter be resolved immediately I can't keep on following up.