NM
Nomfundo M
1 reviews | Active since Aug 2023
20 Jun 2025, 07:22
Poor service
This has got to be the worst experience Nmg doesn’t communicate at all no sms no email advising on the progress of the claim I always have to follow up and for the past two days they are not responding to WhatsApp I just get the automated response that an agent will attend my to the matter for two days you’re failing to give me feedback? What is that? This is so unprofessional
Helpful (0)
Replies (1)0
Replies (1)
NMG Benefits's replyOfficial
28 Aug 2025, 10:57 Hi Nomfundo
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply28 Aug 2025, 10:57
Official
Hi Nomfundo
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team