Poor Service

I am so disappointed by this company. I was retrechend in September now it's December still the money hasn't been paid out. Everytime I do a follow up I am told they are still waiting for the management to sign off some tax documents. Its long overdue now. Just now I phoned the lines are not working. Really it's not fair, i lost a job and i need that money to provide for my kids. Its black Christmas for some of us because of the money you don't want to release. The service is so poor, there is no communication regarding our claims. I don't have any income and I have to always find a way to get some money and phone you guys. It is so annoying and frustrating.