Poor Service Delivery

I am writing here with a sad heart because of this company NMG of which I still don’t understand how and why are our companies still use their services because honestly they deliver NOTHING.I have heard people complain about their countless complaints.Now it’s me experiencing it .From last year, I called them countless times trying to follow up about my payout only today I was told that the form I signed from my previous employer was old!My question to them is how would I have know about the outdated form if non of them had the courage to call me and ask me to sign a new form ?I asked my former HR and they told me that the form is not old ?Now I’m getting delayed to get my payouts ,that I need to use so much but because NMG being poor then I have to wait another 6-8 weeks with no money !This is not fair honestly.Its okay for them to take our monies but very difficult to pay people their fairs?They are not taking people seriously I am not happy with NMG at all. Poor Service Delivery