Poor service.

Hi I app**** for my provident fund, the first week of September. October 29 I received a sms from NMG saying they received my tax directive from Sars, they are in process of checking it, than payment will follow. I have been calling them ever since. And each time a different consultant answers just saying they received my tax directive back from Sars and they will send it for payment. I must check by the end of the week. So many weeks have passed and still nothing.