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Sithembiso M
1 reviews | Active since Apr 2022
10 Apr 2022, 08:10
Poor Service
Hi I have been on the wait for my provident for over 3months now when I call I'm being transferred from one agent to another the most annoying part is that the company I worked submitted everything paperwork needed in less than 2days.Till to this day I have been waiting.They received the paperwork on the 17th of January 2022 . And I contacted them in February to find out what's going on was told to wait for 8 weeks still waiting even now.
Helpful (0)
Replies (4)0
Replies (4)
NMG Benefits's replyOfficial
11 Apr 2022, 07:02Hi Sithembiso
We sincerely apologise for the poor service levels that you have experienced from us . It is most definitely not the service levels we pride ourselves on. We have escalated your query so that one of our trained professionals can promptly assist you.
We sincerely apologise for the poor service levels that you have experienced from us . It is most definitely not the service levels we pride ourselves on. We have escalated your query so that one of our trained professionals can promptly assist you.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply11 Apr 2022, 07:02
Official
Hi Sithembiso
We sincerely apologise for the poor service levels that you have experienced from us . It is most definitely not the service levels we pride ourselves on. We have escalated your query so that one of our trained professionals can promptly assist you.
We sincerely apologise for the poor service levels that you have experienced from us . It is most definitely not the service levels we pride ourselves on. We have escalated your query so that one of our trained professionals can promptly assist you.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team
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Sithembiso M's updateReviewer Update
12 Apr 2022, 00:23You can contact me on this number *** I will be waiting for your call.
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Sithembiso M's update12 Apr 2022, 00:23
Reviewer Update
You can contact me on this number *** I will be waiting for your call.
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Sithembiso M's updateReviewer Update
13 Apr 2022, 15:34Happy with the service that was given to me yesterday.
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Sithembiso M's update13 Apr 2022, 15:34
Reviewer Update
Happy with the service that was given to me yesterday.
NMG Benefits's replyOfficial
13 Apr 2022, 15:38Hello Sithembiso
We are glad to hear that our service has met your expectations and would appreciate if you could take the time to submit an updated rating.
We appreciate your support.
We are glad to hear that our service has met your expectations and would appreciate if you could take the time to submit an updated rating.
We appreciate your support.
Finding a better way for you.
Regards, the NMG Benefits team
NMG Benefits's reply13 Apr 2022, 15:38
Official
Hello Sithembiso
We are glad to hear that our service has met your expectations and would appreciate if you could take the time to submit an updated rating.
We appreciate your support.
We are glad to hear that our service has met your expectations and would appreciate if you could take the time to submit an updated rating.
We appreciate your support.
Finding a better way for you.
Regards, the NMG Benefits team