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marcia M
1 reviews | Active since Oct 2014
27 Jun 2022, 13:12
Poor service
Poor service My claim was submitted on 17 May 2022 Till today I haven't received my provident fund money. I spoke to Emanuel who promise me that he would call me I really dont know what is happening they lack of customer service unprofessional
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Replies (2)
NMG Benefits's replyOfficial
27 Jun 2022, 13:19Hi Marcia
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply27 Jun 2022, 13:19
Official
Hi Marcia
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team
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marcia M's updateReviewer Update
27 Jun 2022, 13:29I hope the matter will be resolved before the end of the week
mM
marcia M's update27 Jun 2022, 13:29
Reviewer Update
I hope the matter will be resolved before the end of the week