Poor service and we are still waiting for our payouts since June 2024

I resigned from my previous company in June 2024 and I haven't received my claim. I've been sending emails and calling their Landline and they are not responding. I visited their offices twice and they told me that my money will be transferred within 48hours but I am still waiting for my money. The service is very poor, they don't keep promises and now they don't want to give us our money. We are not applying for personal loans here but we are claiming our money. Bring back our money because now you are behaving like professional ****MERS!!!