Poor service

This organisation has no clue as to the meaning of the word feedback.

When you do eventually receive feedback from a consultant the timeline given is never met, and no update is given with regards to this.

Calls are not answered at this establishment, you spend more than twenty minutes holding on waiting to speak to someone and all you get is the automated voice prompts over and over ... and yet when you state this in your emails, no one even bothers to give you a call back even though you have been trying to get through to them for days.