RM
Rosa M
1 reviews | Active since Jul 2013
03 Jan 2024, 12:10
Poor service
I have been calling NMG for the past two days to find out about my benefits and how to transfer or move the cash out. The lady I spoke to today refused to give me the balance or advise me on what to do next, except send an email which they never respond to.
It is my second time reviewing them for the same thing. It is frustrating. Last year, after the review they kept send me one liners requesting id numbers for days. I am putting my id in the additional information and I am hoping to get assisted soon.
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Replies (2)RM
Rosa M's updateReviewer Update
05 Jan 2024, 21:58I still need a claim form and details of my balance, so I can cash out my benefits.
RM
Rosa M's update05 Jan 2024, 21:58
Reviewer Update
I still need a claim form and details of my balance, so I can cash out my benefits.
NMG Benefits's replyOfficial
09 Jan 2024, 11:50Hi Rosa
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply09 Jan 2024, 11:50
Official
Hi Rosa
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.