Poor service

NMG two pot process sucks. I submitted my two pot withdrawal on the 1st of September 2024 via whatsapp where I got a message to say that I will receive an sms providing update progress of my withdrawal after I submitted. I did not receive any from NMG until I called on the 3rd of September to confirm if they have received my withdral or not and they advised that they did receive it and waiting for processing. I did not receave any communication until the 11th of September 2024 where I received an sms saying they have received my savings withdrawal they will communication once the claim process has started. How can NMG send me an sms after 7 working to saying the process has not started, they will comminicate further once that process ahs started is so not on. I called them on the 11th of September 2024 to understand what is happening and the agent told that my withdrawal was validated on that day and I will get an update on Friday 13 September 2024 whisch today.

I did not get an update all day until I decided to call NMG and agent told that my claim has been sent somewhere to claim the funds yesterday 12 September and it will sent to SARS once before they process the payment. I asked the agent of the turn around time and she advised that it will take 10 working day from 12th of September 2024. I then asked the agent why they only process my withwradal yesterday after 8 working and she said she doesn't know that is the question that I can ask the Administrator. She also mentioned she was assist the client who submitted a withdrawal on the 2nd of September 2024 that has been processed waiting for payment to be done. I asked agent if I need to know some from NMG to get my withdrawal claim processed as it does not make sense that NMG will process a withdrawal that was submitted after my withdrawal, she responded to say I must ask the Administrators as she doesn't know how process withdrawal claims