NP
NKELE P
1 reviews | Active since Jan 2019
21 Nov 2023, 22:58
Poor service
What a poor service my mom was contacted by the data factory about my late dad benefits unclaimed monies at NMG we’ve send all documents and requested balance from NMG this was October we now in November and nothing is done query was send to Ontisitse Letebele , been doing follow ups almost everyday and I’m not getting any help what is the turn around time on your queries if it takes a month to respond to simple thing which is balance confirmation
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NMG Benefits's replyOfficial
11 Dec 2023, 19:29Hi Nkele
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply11 Dec 2023, 19:29
Official
Hi Nkele
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.