Poor poor customer service from NMG Benefits

I have a pension fund with NMG Benefits due to a previous employer. I have to hands down say that this company does not care one bit abouts it's clients/members! They ignore emails sent to their website listed address for queries and just do not bother with feedback or anything. I have been trying since February to transfer my fund away from them and it feels like its a strategy of NMGs to just make this process as hard as possible in the hope you'll just give up.