KL
Katlego L
1 reviews | Active since May 2017
11 Nov 2024, 10:55
Poor customer service
I have resigned from my previous company in September and I have been trying to make a follow up on my withdrawal claim to no joy. No responses on emails (sent about 5 already). No live chat. Whatsapp line keeps saying try later and the phon lines are forever experiencing high call volumes. Can someone please update me on my claim status.
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Replies (2)0
Replies (2)
NMG Benefits's replyOfficial
13 Nov 2024, 07:18 Hi Katlego
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply13 Nov 2024, 07:18
Official
Hi Katlego
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
KL
Katlego L's updateReviewer Update
20 Nov 2024, 08:18Dear NMG,
To this day, since my withdrawal claims were sent to you in the 21st October there's no update and still the above reply from you was also just words nothing came out from it. Please do the right things and provide me with the service that you claim you pride yourselves in. Give me the update on my withdrawal application. This is not related to 2pot savings withdrawal. Should i perhaps come to your offices?
To this day, since my withdrawal claims were sent to you in the 21st October there's no update and still the above reply from you was also just words nothing came out from it. Please do the right things and provide me with the service that you claim you pride yourselves in. Give me the update on my withdrawal application. This is not related to 2pot savings withdrawal. Should i perhaps come to your offices?
KL
Katlego L's update20 Nov 2024, 08:18
Reviewer Update
Dear NMG,
To this day, since my withdrawal claims were sent to you in the 21st October there's no update and still the above reply from you was also just words nothing came out from it. Please do the right things and provide me with the service that you claim you pride yourselves in. Give me the update on my withdrawal application. This is not related to 2pot savings withdrawal. Should i perhaps come to your offices?
To this day, since my withdrawal claims were sent to you in the 21st October there's no update and still the above reply from you was also just words nothing came out from it. Please do the right things and provide me with the service that you claim you pride yourselves in. Give me the update on my withdrawal application. This is not related to 2pot savings withdrawal. Should i perhaps come to your offices?