Poor customer service

I submitted a claim on the 17th of November 2017 and i was told it takes 6 to 8 weeks for a payout from the date they received a claim, then on 04/01/2018 i called just to hear how far is the process a Lady called Puseletso told me that payment will only be out month end of january, on 05/01/2018 i sent through a complaint then Neo Khauli whose responsible for my claim sent me an email that there was a misunderstanding my claim will be finalised 17/01/2018 which is now over the 8 weeks i was told about, today 18/01/2018 i called Neo for feedback got frustrated when he tells me that there are no managers to authorise claims if he cant find anyone today he will try tomorrow i mean what is that already we on the 9th week and you making your problems mine , i need someone to deal with this and very fast I'm expecting my money by tomorrow the 19th latest the 20th