1 reviews | Active since Oct 2020
Poor customer experience and no solutions
Still nothing from nmg on what they can do to assiste access my funds as my previous employer retrenched staff, there's no way of getting a hold of anyone, which I have explained, made numerous phone calls regarding this to Antoinette Roman and she was suppose to provide me with feedback aftery call this morning to her, she keeps advising that she is liaising with someone from Accenture she has sent two emails to have th stamp the company papers which has receive no joy to date. I dnt know what else to do here as I want my funds which belong to me and not the damn company and would like some assistance in getting my money asap. Sygnia has not given me this kind of service and they have kept to what they have promised and been professional about this and emailed me conformation on my payout by the end of next week. In comparison to nmg, I would recommend sygnia over them because of their service, customer experience and helpfulness.
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team