SM
Suprise M
1 reviews | Active since Jan 2025
12 Mar 2026, 22:47
Poor communication
Worst company when it comes to communication. They are unreachable. The line rings for 30min without any answers. Been trying to contact them enquiring about my 2 pot withdrawal which was paid but not yet in my account after 4 days when the sms said I should expect it to reflect in 24-48hrs.
Helpful (0)
Replies (1)0
Replies (1)
NMG Benefits's replyOfficial
13 Mar 2026, 11:45 Good day Surprise Thank you for bringing your concerns to our attention.
Thank you for reaching out. We completely understand your frustration—there has been a significant increase in member queries across all our communication channels regarding two‑pot withdrawals, and we know this has impacted service levels. This is certainly not the experience we want for you, and we truly appreciate your patience.We’ve checked your claim, and it appears that the amount you app**** for was paid directly to SARS due to an outstanding balance on your tax account.For a detailed breakdown of what was owed and how the deduction was calculated, we kindly recommend contacting SARS directly, as they will be able to provide the full explanation.
Finding a better way for you,
NMG Benefits Member Support team
Thank you for reaching out. We completely understand your frustration—there has been a significant increase in member queries across all our communication channels regarding two‑pot withdrawals, and we know this has impacted service levels. This is certainly not the experience we want for you, and we truly appreciate your patience.We’ve checked your claim, and it appears that the amount you app**** for was paid directly to SARS due to an outstanding balance on your tax account.For a detailed breakdown of what was owed and how the deduction was calculated, we kindly recommend contacting SARS directly, as they will be able to provide the full explanation.
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits's reply13 Mar 2026, 11:45
Official
Good day Surprise Thank you for bringing your concerns to our attention.
Thank you for reaching out. We completely understand your frustration—there has been a significant increase in member queries across all our communication channels regarding two‑pot withdrawals, and we know this has impacted service levels. This is certainly not the experience we want for you, and we truly appreciate your patience.We’ve checked your claim, and it appears that the amount you app**** for was paid directly to SARS due to an outstanding balance on your tax account.For a detailed breakdown of what was owed and how the deduction was calculated, we kindly recommend contacting SARS directly, as they will be able to provide the full explanation.
Finding a better way for you,
NMG Benefits Member Support team
Thank you for reaching out. We completely understand your frustration—there has been a significant increase in member queries across all our communication channels regarding two‑pot withdrawals, and we know this has impacted service levels. This is certainly not the experience we want for you, and we truly appreciate your patience.We’ve checked your claim, and it appears that the amount you app**** for was paid directly to SARS due to an outstanding balance on your tax account.For a detailed breakdown of what was owed and how the deduction was calculated, we kindly recommend contacting SARS directly, as they will be able to provide the full explanation.
Finding a better way for you,
NMG Benefits Member Support team