TM
Tsotang M
1 reviews | Active since Jul 2020
15 Jul 2020, 03:26
Poor client service
I have been struggling to get a hold of Nmg benefits for the past month. I have been trying to call them religiously but their lines just ring and they never answer. I have sent out emails and followed up without fail but I still haven’t received feedback regarding my pension funds withdrawal etc. It’s been a month but still never heard anything relating to the status of my claim. This company really knows how to ignore its clients and it’s pathetic!
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NMG Benefits's replyOfficial
15 Jul 2020, 15:14Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply15 Jul 2020, 15:14
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team