NH
Natasha H
1 reviews | Active since Oct 2017
16 Feb 2021, 18:25
Poor Benefits Claim Response from NMG Benefits
My aunt has been retrenched from Edcon. She completed her employment in August 2020. She is currently still awaiting her provident fund benefits claim. They informed her that she would receive it end January 2021. When she called in the first week of Feb 2021 she was informed that she would receive it on 5 February 2021. Since then she has been calling and there has been no answer, or they answer and transfer the call, it rings until it eventually cuts off. She urgently requires her payment and has no money and has to spend air time calling for more than 20 minutes at a time. It is so appalling that she is having to receive such poor service for accessing her own benefits. Please can you assist as a matter of urgency.
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Replies (3)
NMG Benefits's replyOfficial
16 Feb 2021, 23:47Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply16 Feb 2021, 23:47
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's replyOfficial
16 Feb 2021, 23:47Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply16 Feb 2021, 23:47
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NH
Natasha H's updateReviewer Update
17 Feb 2021, 20:59Good day Hello Peter
NMG Benefits have not called my aunt once today. They ostensibly "shall attend to the query with care and urgency." Perhaps I should take the matter to the media or some formal body to get it the attention needed. I shall be contacting Wendy Knowler from Consumer Watch to assist. It seems that not only my aunt is experiencing this pathetic treatment but other Edcon employees as well. It is deplorable treatment of people who have given dedicated service to an organisation, been retrenched, experienced the trauma of retrenchment and now experiencing poverty whilst waiting for THEIR benefits payment.
NMG Benefits have not called my aunt once today. They ostensibly "shall attend to the query with care and urgency." Perhaps I should take the matter to the media or some formal body to get it the attention needed. I shall be contacting Wendy Knowler from Consumer Watch to assist. It seems that not only my aunt is experiencing this pathetic treatment but other Edcon employees as well. It is deplorable treatment of people who have given dedicated service to an organisation, been retrenched, experienced the trauma of retrenchment and now experiencing poverty whilst waiting for THEIR benefits payment.
NH
Natasha H's update17 Feb 2021, 20:59
Reviewer Update
Good day Hello Peter
NMG Benefits have not called my aunt once today. They ostensibly "shall attend to the query with care and urgency." Perhaps I should take the matter to the media or some formal body to get it the attention needed. I shall be contacting Wendy Knowler from Consumer Watch to assist. It seems that not only my aunt is experiencing this pathetic treatment but other Edcon employees as well. It is deplorable treatment of people who have given dedicated service to an organisation, been retrenched, experienced the trauma of retrenchment and now experiencing poverty whilst waiting for THEIR benefits payment.
NMG Benefits have not called my aunt once today. They ostensibly "shall attend to the query with care and urgency." Perhaps I should take the matter to the media or some formal body to get it the attention needed. I shall be contacting Wendy Knowler from Consumer Watch to assist. It seems that not only my aunt is experiencing this pathetic treatment but other Edcon employees as well. It is deplorable treatment of people who have given dedicated service to an organisation, been retrenched, experienced the trauma of retrenchment and now experiencing poverty whilst waiting for THEIR benefits payment.