WJ
Willem J
1 reviews | Active since Nov 2023
07 Sept 2024, 08:49
Poor as hell client service
Since Sunday we cant access the 2 pot system. Everytime you call the they saytry different and late hours. Been teying right through the night. Today is almost a week and no success. And everyone gets the same aotomated response. This is so pathetic. 1 whatsapp line for thousands of clients. Why not 20 whatsapp lines and split it through the alphabet. Its easy for them to say fill out the forms, just so it can take way longer. Do you guys even have the money to pay your clients. There is no clientservice at all.
Helpful (0)
Replies (1)0
Replies (1)
NMG Benefits's replyOfficial
08 Sept 2024, 19:07 Hi, valued member
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
Best regards,
NMG Benefits's reply08 Sept 2024, 19:07
Official
Hi, valued member
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
Best regards,