Poor Administrative Experience with NMG Benefits

I have experienced significant delays and a lack of responsiveness from NMG Benefits regarding the transfer of an employee’s fund (member exit). The proof of payment and Recognition of Transfer (ROT) form have been pending since Wednesday, 11 December 2024, with no resolution to date.

This delay reflects poorly on the administrative efficiency of such a large corporate entity. Despite multiple follow-up emails and numerous attempts to contact NMG Benefits via phone, there has been no response or assistance provided.

This level of service is unacceptable, especially for financial matters that directly impact individuals’ retirement savings. I urge NMG Benefits to improve its administrative processes and customer support to ensure timely and efficient handling of member exits.