Pension Payout

Good day

My Id number is ***

For the past months I have in contact with a lady by the name of lorraine, she was the administrator for my retirement fund, as I was told I would recieve payment by the end of September then later on advises that there was an issure with Sars, I was not given a timeline on how long it would take to resolve this and I had to keep emailing to get feeback, sometimes she would reply, sometimes she would show me that she has escalated but as of recently, i have recieved absolute silence. As of the end of October I was meant to recieve my 1/3 portion and again nothing, i expressed that I am on chronic med and my supply for the past few months has depleted and no response has been provided. This has caused so much stressed and l am already a risk as this is affecting my well being. I have been without money since the end of May, it is now going to Mid November, I have not received my payout and no one has provided me with feedback. I have emailed Lorraine's supervisor however I am yet to recieve feedback.

I am not one to complain cause I understand the challenges of working, however, this has now started to affect my livelihood and is currently compromising my health.

I look forward to hearing from you.

Regards Nomusa Zama