Pension payout

It's been 3 months now without receiving my payout. There was a lady by the name of Adelaide who was dealing with my claim and she promised that my claim will be paid within 10 working days. Then when I didn't receive my claim I sent an email to find out what is holding my claim. I was told that Adelaide is sick and now it's been more than 4 weeks since she has been sick. Then Cindy told me she will process my claim and it will be paid within 10 working days. Today is day 10 and still I have not received anything. So I sent an email to ask what is going on then I was told they have system problem . When I ask what no one tell me anything .I am so fed up with all this excuses .