SM
Siyabonga M
1 reviews | Active since Feb 2020
13 Oct 2022, 11:23
Pension Fund Payout
I have been trying to find out about the progress of my money when is it going to pay out. I have been told it is on freeze period of which I am not sure what that is. My previous employer is South African Medical Research Council. I have claimed on 20 July 2022 till to date I have not received my money. I need clarity on what is going on and when will I get my money, I cannot wait any longer and I have called and sent emails a thousand times, but I still do not get a straight answer. I need my money I cannot wait any longer, as an unemployed individual how am I expended to survive.
Helpful (0)
Replies (9)0
Replies (9)
NMG Benefits's replyOfficial
13 Oct 2022, 13:27 Hi Siyabonga
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply13 Oct 2022, 13:27
Official
Hi Siyabonga
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
SM
Siyabonga M's updateReviewer Update
14 Oct 2022, 13:03Good day
Since yesterday I have been waiting for communication from your team but there is nothing as of yet. As a person who is in needs urgent assistance, I should have got response by now or at least a way forward because in all your reviews it seems like you respond the same way, I need help ASAP.
Regards
Since yesterday I have been waiting for communication from your team but there is nothing as of yet. As a person who is in needs urgent assistance, I should have got response by now or at least a way forward because in all your reviews it seems like you respond the same way, I need help ASAP.
Regards
SM
Siyabonga M's update14 Oct 2022, 13:03
Reviewer Update
Good day
Since yesterday I have been waiting for communication from your team but there is nothing as of yet. As a person who is in needs urgent assistance, I should have got response by now or at least a way forward because in all your reviews it seems like you respond the same way, I need help ASAP.
Regards
Since yesterday I have been waiting for communication from your team but there is nothing as of yet. As a person who is in needs urgent assistance, I should have got response by now or at least a way forward because in all your reviews it seems like you respond the same way, I need help ASAP.
Regards
NMG Benefits's replyOfficial
17 Oct 2022, 08:40Hi Siyabonga
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. To escalate your query, please may I request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply17 Oct 2022, 08:40
Official
Hi Siyabonga
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. To escalate your query, please may I request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
SM
Siyabonga M's updateReviewer Update
19 Oct 2022, 08:56Good day
I did receive a call on 17 October 2022 from an NMG employee by the name of Ayanda, he promised to call me on 18 October 2022 mid-day with all the precise information I need. Ayanda never called me back, which shows that my complaint is not being taken seriously.
I did receive a call on 17 October 2022 from an NMG employee by the name of Ayanda, he promised to call me on 18 October 2022 mid-day with all the precise information I need. Ayanda never called me back, which shows that my complaint is not being taken seriously.
SM
Siyabonga M's update19 Oct 2022, 08:56
Reviewer Update
Good day
I did receive a call on 17 October 2022 from an NMG employee by the name of Ayanda, he promised to call me on 18 October 2022 mid-day with all the precise information I need. Ayanda never called me back, which shows that my complaint is not being taken seriously.
I did receive a call on 17 October 2022 from an NMG employee by the name of Ayanda, he promised to call me on 18 October 2022 mid-day with all the precise information I need. Ayanda never called me back, which shows that my complaint is not being taken seriously.
NMG Benefits's replyOfficial
19 Oct 2022, 09:14Hi Siyabonga
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query, with an escalation, to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply19 Oct 2022, 09:14
Official
Hi Siyabonga
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query, with an escalation, to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
SM
Siyabonga M's updateReviewer Update
19 Oct 2022, 13:31Good day
Ayanda did call me back, everything is sorted.
Ayanda did call me back, everything is sorted.
SM
Siyabonga M's update19 Oct 2022, 13:31
Reviewer Update
Good day
Ayanda did call me back, everything is sorted.
Ayanda did call me back, everything is sorted.
SM
Siyabonga M's updateReviewer Update
16 Nov 2022, 11:07Good day
Just to state that I still have not had any assistance with my last query, All I from the people who are supposed to be assisting me is that they will get back to me shortly and never do, I have even tried being in contact with management and they promised too assistant me within specific dates and never got back to me and never do, I have tried calling everyone I've been in contact with at NMG but all of them do not respond to my emails nor do they pick up my phone calls. This situation got me thinking what type services is being provided by NMG if they don't even respond to clients. I have been in contact with my employer, and they state that NMG is not picking up their calls as well, All I wanted to know wis that when will my money pay out.
I've been in contact with Ayanda who referred me to his manager Zarina who should be there one to give me accurate information, she promised to give me update on the 31 of October but never got back to me, never picked up my calls and never rep**** my emails, both her and Ayanda. These two were there ones who are suppose to be handling my case but they are ignoring me. I have been waiting for this money since July. What a poor service, just to update your clients on the progress is that difficult.
Regards
Siyabonga Maziya
Just to state that I still have not had any assistance with my last query, All I from the people who are supposed to be assisting me is that they will get back to me shortly and never do, I have even tried being in contact with management and they promised too assistant me within specific dates and never got back to me and never do, I have tried calling everyone I've been in contact with at NMG but all of them do not respond to my emails nor do they pick up my phone calls. This situation got me thinking what type services is being provided by NMG if they don't even respond to clients. I have been in contact with my employer, and they state that NMG is not picking up their calls as well, All I wanted to know wis that when will my money pay out.
I've been in contact with Ayanda who referred me to his manager Zarina who should be there one to give me accurate information, she promised to give me update on the 31 of October but never got back to me, never picked up my calls and never rep**** my emails, both her and Ayanda. These two were there ones who are suppose to be handling my case but they are ignoring me. I have been waiting for this money since July. What a poor service, just to update your clients on the progress is that difficult.
Regards
Siyabonga Maziya
SM
Siyabonga M's update16 Nov 2022, 11:07
Reviewer Update
Good day
Just to state that I still have not had any assistance with my last query, All I from the people who are supposed to be assisting me is that they will get back to me shortly and never do, I have even tried being in contact with management and they promised too assistant me within specific dates and never got back to me and never do, I have tried calling everyone I've been in contact with at NMG but all of them do not respond to my emails nor do they pick up my phone calls. This situation got me thinking what type services is being provided by NMG if they don't even respond to clients. I have been in contact with my employer, and they state that NMG is not picking up their calls as well, All I wanted to know wis that when will my money pay out.
I've been in contact with Ayanda who referred me to his manager Zarina who should be there one to give me accurate information, she promised to give me update on the 31 of October but never got back to me, never picked up my calls and never rep**** my emails, both her and Ayanda. These two were there ones who are suppose to be handling my case but they are ignoring me. I have been waiting for this money since July. What a poor service, just to update your clients on the progress is that difficult.
Regards
Siyabonga Maziya
Just to state that I still have not had any assistance with my last query, All I from the people who are supposed to be assisting me is that they will get back to me shortly and never do, I have even tried being in contact with management and they promised too assistant me within specific dates and never got back to me and never do, I have tried calling everyone I've been in contact with at NMG but all of them do not respond to my emails nor do they pick up my phone calls. This situation got me thinking what type services is being provided by NMG if they don't even respond to clients. I have been in contact with my employer, and they state that NMG is not picking up their calls as well, All I wanted to know wis that when will my money pay out.
I've been in contact with Ayanda who referred me to his manager Zarina who should be there one to give me accurate information, she promised to give me update on the 31 of October but never got back to me, never picked up my calls and never rep**** my emails, both her and Ayanda. These two were there ones who are suppose to be handling my case but they are ignoring me. I have been waiting for this money since July. What a poor service, just to update your clients on the progress is that difficult.
Regards
Siyabonga Maziya
NMG Benefits's replyOfficial
16 Nov 2022, 11:15 Hi Siyabonga
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to both Ayanda and Zarina, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply16 Nov 2022, 11:15
Official
Hi Siyabonga
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to both Ayanda and Zarina, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
SM
Siyabonga M's updateReviewer Update
17 Nov 2022, 10:30Why are your employees not picking up our calls and replying to our emails. If you call with a different number they will pick up after they realise it you, they will promise to contact you back with more information, but they never do.
I have never dealt with such an unprofessional company, and I will make sure never to recommend anyone to acquire your services. I complained yesterday about wanted to know when will my pension fund pay-out that's all but till now I've got no assistance. Ignoring the same people, you are supposed to be providing services to WOW that is classic. I've sent millions of emails directly to people who are supposed to be assisting me but not even 1 response. This is unprofessionalism to the highest form. It's like you guys are running a tuckshop. I've never seen a professional company operating like this, hands down.
I have never dealt with such an unprofessional company, and I will make sure never to recommend anyone to acquire your services. I complained yesterday about wanted to know when will my pension fund pay-out that's all but till now I've got no assistance. Ignoring the same people, you are supposed to be providing services to WOW that is classic. I've sent millions of emails directly to people who are supposed to be assisting me but not even 1 response. This is unprofessionalism to the highest form. It's like you guys are running a tuckshop. I've never seen a professional company operating like this, hands down.
SM
Siyabonga M's update17 Nov 2022, 10:30
Reviewer Update
Why are your employees not picking up our calls and replying to our emails. If you call with a different number they will pick up after they realise it you, they will promise to contact you back with more information, but they never do.
I have never dealt with such an unprofessional company, and I will make sure never to recommend anyone to acquire your services. I complained yesterday about wanted to know when will my pension fund pay-out that's all but till now I've got no assistance. Ignoring the same people, you are supposed to be providing services to WOW that is classic. I've sent millions of emails directly to people who are supposed to be assisting me but not even 1 response. This is unprofessionalism to the highest form. It's like you guys are running a tuckshop. I've never seen a professional company operating like this, hands down.
I have never dealt with such an unprofessional company, and I will make sure never to recommend anyone to acquire your services. I complained yesterday about wanted to know when will my pension fund pay-out that's all but till now I've got no assistance. Ignoring the same people, you are supposed to be providing services to WOW that is classic. I've sent millions of emails directly to people who are supposed to be assisting me but not even 1 response. This is unprofessionalism to the highest form. It's like you guys are running a tuckshop. I've never seen a professional company operating like this, hands down.