NN
Nokubonga N
1 reviews | Active since May 2018
09 Feb 2026, 23:30
Pension fund delays it a normal or standard for this NMG as no positive feedback on this site abou this fund ,can you process my sister claim and stop sending her pillar to post
I've been financial adviser for 10 yrs niw but I have never experienced such disappointment with the fund umbrella my sister submitted her claim early December 2025 until this day NMG is sending her from pillar to post how come a claim submitted in the beginning of December was only received on 16 January 2026 ? Looking at the poor service slow service and rate of clients complain simply means this NMG they're are not doing something right to serve the clients . Being unemployed is a trauma on it own imagine now you have to run after the fund to process your claim, do you even understand this people claim because thy need money thy kids. Families and other responsibilities it almost 2months now with no hope she will receive her money anytime soon as no update given unless she called and sent from pillar to post
Helpful (0)
Replies (6)0
Replies (6)
NMG Benefits's replyOfficial
10 Feb 2026, 12:03Good day Nokubonga
Thank you for bringing your concerns to our attention on behalf of your sister.
We have referred your query to the relevant department for review and will ensure that it is addressed appropriately.
We have referred your query to the relevant department for review and will ensure that it is addressed appropriately.
We appreciate your patience while the matter is being processed. Please note your complaint reference number : ***1
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits Member Support team
NMG Benefits's reply10 Feb 2026, 12:03
Official
Good day Nokubonga
Thank you for bringing your concerns to our attention on behalf of your sister.
We have referred your query to the relevant department for review and will ensure that it is addressed appropriately.
We have referred your query to the relevant department for review and will ensure that it is addressed appropriately.
We appreciate your patience while the matter is being processed. Please note your complaint reference number : ***1
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits Member Support team
NN
Nokubonga N's updateReviewer Update
12 Feb 2026, 14:56What your turnaround time to respoas i am still waiting for feedback.
NN
Nokubonga N's update12 Feb 2026, 14:56
Reviewer Update
What your turnaround time to respoas i am still waiting for feedback.
NMG Benefits's replyOfficial
13 Feb 2026, 11:12Good day
We have requested the administrator handling the claim to contact your sister with an update.
Finding a better way for you,
NMG Benefits Member Support team
We have requested the administrator handling the claim to contact your sister with an update.
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits's reply13 Feb 2026, 11:12
Official
Good day
We have requested the administrator handling the claim to contact your sister with an update.
Finding a better way for you,
NMG Benefits Member Support team
We have requested the administrator handling the claim to contact your sister with an update.
Finding a better way for you,
NMG Benefits Member Support team
NN
Nokubonga N's updateReviewer Update
13 Feb 2026, 14:15No admistrator called it the 5th day hence am asking of the turnaround time. Instead she received the same text that your claim has been received it will take 6_ 8 weeks same exact sanething received on the 16 of January for a claim that was filed beginning of December. May this matter should be taken to ombudsman it where your admistrator will be able to give proper feedback to claimant.
NN
Nokubonga N's update13 Feb 2026, 14:15
Reviewer Update
No admistrator called it the 5th day hence am asking of the turnaround time. Instead she received the same text that your claim has been received it will take 6_ 8 weeks same exact sanething received on the 16 of January for a claim that was filed beginning of December. May this matter should be taken to ombudsman it where your admistrator will be able to give proper feedback to claimant.
NN
Nokubonga N's updateReviewer Update
16 Feb 2026, 11:59From the 9th to the 16th No administrator has called to explain of a claim submitted on December the 8th not yet paid and no update on which stage it is as SARS hasnt received the Directive yet , and you are real not serious about peoples money . i am taking this this to ombudsman to resolve because you direspect your client to the core , mybe ticktok, Linkedin and X twitter might resolve to call out your adminstrator ro give answerrs
NN
Nokubonga N's update16 Feb 2026, 11:59
Reviewer Update
From the 9th to the 16th No administrator has called to explain of a claim submitted on December the 8th not yet paid and no update on which stage it is as SARS hasnt received the Directive yet , and you are real not serious about peoples money . i am taking this this to ombudsman to resolve because you direspect your client to the core , mybe ticktok, Linkedin and X twitter might resolve to call out your adminstrator ro give answerrs
NMG Benefits's replyOfficial
17 Feb 2026, 13:03Good day Nokubonga
The claim is now at payment stage, your sister will be receiving her funds during the course of this week. I have also escalated for the quick release of the funds.
We will ensure we get better at communication when it comes to the claims process.
Finding a better way for you,
NMG Benefits Member Support team
The claim is now at payment stage, your sister will be receiving her funds during the course of this week. I have also escalated for the quick release of the funds.
We will ensure we get better at communication when it comes to the claims process.
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits's reply17 Feb 2026, 13:03
Official
Good day Nokubonga
The claim is now at payment stage, your sister will be receiving her funds during the course of this week. I have also escalated for the quick release of the funds.
We will ensure we get better at communication when it comes to the claims process.
Finding a better way for you,
NMG Benefits Member Support team
The claim is now at payment stage, your sister will be receiving her funds during the course of this week. I have also escalated for the quick release of the funds.
We will ensure we get better at communication when it comes to the claims process.
Finding a better way for you,
NMG Benefits Member Support team