Pathetic service from NMG Benefits

I have been sending numerous emails since last year November 2025 to Paulina Ntuli, the administrator for my late father policy. When we spoke in November 2025 she said she would get more information and give feedback Ssoonest. When my sister and I call to follow up we always get told that she's either busy, on lunch or a meeting and will call back but does not nor does she respond to emails dated since November, December and January either that her replying Mid 22nd January 2026 after leaving a voicemail on her direct line promising to give feedback the very next week but still hasn't done so to date, even with numerous emails sent to her after her reply. We have been patient with her and NMG as a whole. Theres so much unprofessionalism and honestly, they full of ****. The not rendering any service accept backing one another up when wanting to speak to the right person and just take your number down for no reason. Their service is pathetic and if there's any company/anyone using them, I would recommend you DO NOT EVEN CONSIDER THIS **** COMPANY. Paulina, please give me feedback on the information I require, its long overdue. Your website and even you said it would take up to 8 weeks when we spoke in November of 2025. - Vernon