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Sehreshnee N
1 reviews | Active since Jan 2014
02 Dec 2020, 11:55
Pathetic service from NMG
I resigned in September 2020 and completed and submitted the claim forms as requested. I enquired on the status of my claim after 2 months as that's the tat given for payout. Only then was I told that they needed more information. So since my forms have been received by NMG nothing was done and no one bothered to contact me for the outstanding info! I sent an email to *** yesterday and no response! What pathetic customer service. I am extremely irate.
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Replies (3)
NMG Benefits's replyOfficial
02 Dec 2020, 17:01Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply02 Dec 2020, 17:01
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
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Sehreshnee N's updateReviewer Update
03 Dec 2020, 14:36Still no response from NMG! Not even a courtesy call or even email. This is ridiculous!
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Sehreshnee N's update03 Dec 2020, 14:36
Reviewer Update
Still no response from NMG! Not even a courtesy call or even email. This is ridiculous!
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Sehreshnee N's updateReviewer Update
10 Dec 2020, 14:12Contacted NMG on 7/12 via telephone after numerous emails and was told they received my form in October 2020,they trying to get the money from the market, will give me feedback. Called today and spoke to Susan Ramakgwakgwa who is now telling me that they received my form in November 2020 and attempted to discuss the tat with me. I Asked to speak to manager and was placed on hold For over 15 mins with no luck of speaking to a manager. I was told they work from home and they not available. I was given the email add of Anna Paula and Erica as management to address the matter. I am yet to receive a response.
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Sehreshnee N's update10 Dec 2020, 14:12
Reviewer Update
Contacted NMG on 7/12 via telephone after numerous emails and was told they received my form in October 2020,they trying to get the money from the market, will give me feedback. Called today and spoke to Susan Ramakgwakgwa who is now telling me that they received my form in November 2020 and attempted to discuss the tat with me. I Asked to speak to manager and was placed on hold For over 15 mins with no luck of speaking to a manager. I was told they work from home and they not available. I was given the email add of Anna Paula and Erica as management to address the matter. I am yet to receive a response.