Pathetic service

Been holding on to the phone for over 30 minutes, just to speak to an agent and when Lucia answered the phone and I explain my position, she did not even bother to hear my storey, was still speaking to her and back in the que I am, she did not say good bye, nothing, she decided to put the phone down. So unprofessional. I surely got the message that you are not happy in your work, get something else