Pathetic Service

<p>I have never experience such poor service from an administrator. NMG has provided with information that is different from what my previous employer has provided me. For starter i was told that my document were received on the 23rd of October only to find that my documents sent on the 7th of October. I then received a call from the call centre manager having to explain when my documents were received. My previous employer had told me tht the process of a withdrawal with 4-6 week to finalise the claim, this was then confirmed by the call centre manager that it takes 4-6 weeks. Ever since then the claim i have had to do a lot of follows ups on my claim to find from them how far they are with the claim. Never have i had any communication from NMG with a ststus up date on my claim. If you are an employer and want to use NMg as your administrator i will suggest that you look else where as their service if pathetic and has a lack of communication to atleast make the policy owner aware what is happening with his claim. Up until today i havent heard from NMG regarding my claim and dont think i ever will. I will have to call them and find out what the delay is or even to find out if they need information from me. For such a big company this is really pathetic.</p>