BL
Bagezile L
1 reviews | Active since Jul 2020
07 May 2022, 11:14
Pathetic Service
I app**** for my Provident Fund claim 2 months ago till today I haven't received I am the one who do follow ups other than that I'm always told it's in processing payment will be made next Tuesday, there is nothing as frustrating as not knowing what's happening a mere phone call/email just to inform about the progress or if there's anything missing . I have claimed for Provident Fund before with some other Company and nothing like this happened within six weeks I got my payment. This is just ridiculous
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NMG Benefits's replyOfficial
09 May 2022, 08:03Hi Bagezile
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your query so that one of our trained professionals can assist.
It is our key priority to attend to your matter with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply09 May 2022, 08:03
Official
Hi Bagezile
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your query so that one of our trained professionals can assist.
It is our key priority to attend to your matter with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team
Finding a better way for you.
The NMG Benefits Customer Care Team