1 reviews | Active since Jun 2019
Pathetic Service
I submitted my claim to withdraw my vested pot on the 16th of July 2025. After many calls including being told that i dont have a claim and being asked to give them an additional 3 weeks to process (All from different people), I spoke to a manager by the name of Thubalakho Gibson on the 07th of August 2025 who assured me that I would have feedback by the COB on that same day, but to date I have yet to hear from her. I have followed up many times since then via email and telephone calls but no joy. Everyone that I talk to has a different story to tell me.... I have also been hung up on twice in the last 24 hours by them. The documents that I submitted and the automated response from the email service advise that the process takes 6-8 weeks, but to date the only thing that I have received is silence or contradicting information from the staff. In addition to the 10+ emails that I sent the only thing i get back is excuses.
The 8 week SLA expires on the 12 of September 2025 and I would like to have my funds paid out to me before or by the due date, but I don't see this happening as no one in NMG can give me any assurance or confirmation on what is happening.
We sincerely apologise for the service experience you’ve had — it falls short of the standards we strive to uphold. We acknowledge your complaint, including the one shared on LinkedIn, and we want to assure you that we’ve reached out in response. The Administrator has also contacted you and, in today’s communication, provided an update on the status of your claim.
We sincerely apologise for the service experience you’ve had — it falls short of the standards we strive to uphold. We acknowledge your complaint, including the one shared on LinkedIn, and we want to assure you that we’ve reached out in response. The Administrator has also contacted you and, in today’s communication, provided an update on the status of your claim.