Pathetic service

I am very shocked with the pathetic service I have been recieving from NMG, how Hollard decided to do business with a terrible company is beyond me. We currently looking for an administer in my in company and I dont see myself including NMG in the process since i am in charge of this this onboarding process, I really don't want our employees to go through this trauma

Shakina and her boss Anaphola they are permanently unavailable. The escalation process sucks because non of management is available. What kind of business is this? The only people who always goes extra mile is Calvin and Phathu at the switchboard and everyone divert their calls to them but yet they dont return the messenge.

Guys can someone provide me with feedback on my claim. Honestly I am tired of this nonsense. Stick to your SOP and I really hope my claim will be paid within the stipulated timelines and those timelines are are almost due.