Pathetic Service

Elaine and Jerobeam have no concept of what customer service is! <br> I have been trying to assist my dad since last year to sort out his pension as he retired October 2014 and he has been communicating with Jerobeam who has no urgency whatsoever. We had to go to the offices in December to get something done because Jerobeam could just not keep his word when he promised to send documentation and my father had no money to buy food or pay his bills. I then chose to communicate with his manager Rene Naidoo hoping I would get better service but I got the same response, or no response at all. Rene kept promising to call me back and failed to do so. Even getting the switchboard to answer a call is a mission because the phone rings continuously. <br> It has been taking months for my dad to get his pension sorted out and it still has not. NMG is a disgrace to the service industry.