Pathetic Service

I was employed at Ellerines and was retrenched on 17/11/2014. I have sent my withdrawal forms as per their requirements and was promised it would take 6-8 weeks for my money to be paid out, when I called them on 16/12/2014 to find out the progress, I was informed that they did not receive my documentation, I resubmitted on 17/12/2014 and have been liaising with Chipo at NIGHT, she reassured me that it would be paid by 17/02/2015 and on the 17/02/2015 I still haven't received my money so I called them and another representative told me that my ID number was incorrect, she told me that she corrected it and I had to wait for tax clearance and bank validation which takes 48 hours each respectively, and ever since then I have been calling NMG asking to speak to anyone for assistance, as I am unemployed I have no source of income...and they don't EVER EVER answer their phones, all the receptionist says is \please hold