PATHETIC CUSTOMER SERVICE

I spoke to the administrator at Nmg named Erica Ansley and according to her there's an 8 week turnaround time for payout of the Pension and Provident Funds but they are trying to reduce this. The 8 weeks have come and gone and I still don't have money. I have sent her emails and she does not have the decency to even reply just so that I have an idea of what is going on. This time money that is due to be paid to me is not coming out of her personal bank account so I don't see a reason as to why she cannot respond to my emails. How can you be a service administrator but do not provide customers with the service that is due. You should be FIRED.