PT
Phindile T
1 reviews | Active since Jan 2020
18 Mar 2026, 12:39
Pathetic company
The most pathetic company ever! You call in, you wait for over 30 minutes to be attended to. You use their WhatsApp number, they reply over more than 48 hours. Terrible terrible company with terrible service. It has been more than 2 months since I submitted my claim but all I get is no communication whatsoever. The last time I engaged with an agent. She said it was at tax stage and that I should follow up the next week. I followed up using their WhatsApp number and still have not received any feedback. Very disappointed with this company and its services. Nxa.
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Replies (2)PT
Phindile T's updateReviewer Update
19 Mar 2026, 10:40I was sent a message yesterday on WhatsApp to respond to an agent, which I did immediately to show I’m available. Next thing I’m ghosted for the whole day!!!!! Invest in this company at your own peril!
PT
Phindile T's update19 Mar 2026, 10:40
Reviewer Update
I was sent a message yesterday on WhatsApp to respond to an agent, which I did immediately to show I’m available. Next thing I’m ghosted for the whole day!!!!! Invest in this company at your own peril!
NMG Benefits's replyOfficial
20 Mar 2026, 08:11 Good day Phindile
Thank you for bringing your concerns to our attention.
This is certainly not the level of service that we strive to give our members and we aim to do better moving forward.
I have engaged with your administrator to get in touch with you.
We appreciate your patience while the matter is being processed.
Finding a better way for you,
NMG Benefits Member Support team
This is certainly not the level of service that we strive to give our members and we aim to do better moving forward.
I have engaged with your administrator to get in touch with you.
We appreciate your patience while the matter is being processed.
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits's reply20 Mar 2026, 08:11
Official
Good day Phindile
Thank you for bringing your concerns to our attention.
This is certainly not the level of service that we strive to give our members and we aim to do better moving forward.
I have engaged with your administrator to get in touch with you.
We appreciate your patience while the matter is being processed.
Finding a better way for you,
NMG Benefits Member Support team
This is certainly not the level of service that we strive to give our members and we aim to do better moving forward.
I have engaged with your administrator to get in touch with you.
We appreciate your patience while the matter is being processed.
Finding a better way for you,
NMG Benefits Member Support team