RC
Reeno C
1 reviews | Active since Sept 2019
23 Oct 2024, 10:30
Pathetic
Horrible customer service. Turnaround time for feedback is 24 hours & after 48 hours there is still no communication. Each call is a minimum of 30 minutes holding on, then they drop the call on you & don't bother to call you back even after you confirm your details.
Helpful (0)
Replies (3)0
Replies (3)
NMG Benefits's replyOfficial
23 Oct 2024, 14:31 Hi Reeno
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply23 Oct 2024, 14:31
Official
Hi Reeno
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
RC
Reeno C's updateReviewer Update
24 Oct 2024, 10:10Good Day
Still no communication, I even mailed Penny who is my fund / case manager on Monday, Today is Thursday & not even a hint of communication.
Bad to worse.
Still no communication, I even mailed Penny who is my fund / case manager on Monday, Today is Thursday & not even a hint of communication.
Bad to worse.
RC
Reeno C's update24 Oct 2024, 10:10
Reviewer Update
Good Day
Still no communication, I even mailed Penny who is my fund / case manager on Monday, Today is Thursday & not even a hint of communication.
Bad to worse.
Still no communication, I even mailed Penny who is my fund / case manager on Monday, Today is Thursday & not even a hint of communication.
Bad to worse.
RC
Reeno C's updateReviewer Update
25 Oct 2024, 11:49It's another day with many different excuses.
I was retrenchment In June, it is now end off October & there is still no explanations & everyone I speak to keeps giving a backward excuse.
Really poor service & knowledge in this company.
Sis
I was retrenchment In June, it is now end off October & there is still no explanations & everyone I speak to keeps giving a backward excuse.
Really poor service & knowledge in this company.
Sis
RC
Reeno C's update25 Oct 2024, 11:49
Reviewer Update
It's another day with many different excuses.
I was retrenchment In June, it is now end off October & there is still no explanations & everyone I speak to keeps giving a backward excuse.
Really poor service & knowledge in this company.
Sis
I was retrenchment In June, it is now end off October & there is still no explanations & everyone I speak to keeps giving a backward excuse.
Really poor service & knowledge in this company.
Sis