OMG.....What poor service

I resigned from Lewis stores on 12/03/2015. I completed my Withdrawal form on 27/3/2015. I was informed it will take 6 - 8 weeks for payout. After several attempts to get hold of a representative of NMG, I spoke to Natasha. She told me that the directive is with SARS and payout will be within 6 - 8 working days....That is already 3 weeks ago. On 25/5/2015 we contact her again and she told us that the following day the directive will be sorted and payment will then occur. On 28/5/2015 she still awaits directive from SARS. I then went to our SARS office and they indicated that there is no directive requested. I then called Natasha again and she again indicated that payment will occur the Friday.From Monday (after contacting SARS, where they indicated that a directive was requested and finalised on 29/5/2015) till now I've tried to get hold of natasha but she or someone is dropping my and even my husband's calls. My husband even send them an e-mail on 28/5/2015 with no response as yet. I am so frustrated by this service and dont know what to do anymore as I am staying in Cape Town, and not able to visit their offices. PLEASE HELP!!!!!<br> <br>