Not responding to request, info provided twice
We sent in a disclosure letter twice now, 16 July and 13 August with specific instructions but received no response.
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Replies (3)
NMG Benefits's replyOfficial
20 Aug 2026, 13:46Good day Thank you for bringing your concern to our attention.
Please confirm, which Nmg email address did you send your email to, also confirm the email address from which you sent your email.
Finding a better way for you,
NMG Benefits Member Support team
Please confirm, which Nmg email address did you send your email to, also confirm the email address from which you sent your email.
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits's reply20 Aug 2026, 13:46
Official
Good day Thank you for bringing your concern to our attention.
Please confirm, which Nmg email address did you send your email to, also confirm the email address from which you sent your email.
Finding a better way for you,
NMG Benefits Member Support team
Please confirm, which Nmg email address did you send your email to, also confirm the email address from which you sent your email.
Finding a better way for you,
NMG Benefits Member Support team
's updateReviewer Update
31 Aug 2026, 11:02Good day
On the below emails we included the member number there is no excuse to ignore all of these even after we call center and got told to use a different email no one responds:
1. 8 July 2026: *** - which is the official email stated on pension fund documentation and your website for retirement fund queries. No response.
2. . Call center tells my assistant to use ***. Which is actually incorrect because pension documentation shows otherwise.
3. 16 July 2026: ***. On this email you reply with send "letter of consent (LOC)" which was already done in previous emails so no one reads the emails or opens attachments?
4. 15 August 2026: We send the "letter of consent LOC" again. No response till date.
emails sent from ***
On the below emails we included the member number there is no excuse to ignore all of these even after we call center and got told to use a different email no one responds:
1. 8 July 2026: *** - which is the official email stated on pension fund documentation and your website for retirement fund queries. No response.
2. . Call center tells my assistant to use ***. Which is actually incorrect because pension documentation shows otherwise.
3. 16 July 2026: ***. On this email you reply with send "letter of consent (LOC)" which was already done in previous emails so no one reads the emails or opens attachments?
4. 15 August 2026: We send the "letter of consent LOC" again. No response till date.
emails sent from ***
's update31 Aug 2026, 11:02
Reviewer Update
Good day
On the below emails we included the member number there is no excuse to ignore all of these even after we call center and got told to use a different email no one responds:
1. 8 July 2026: *** - which is the official email stated on pension fund documentation and your website for retirement fund queries. No response.
2. . Call center tells my assistant to use ***. Which is actually incorrect because pension documentation shows otherwise.
3. 16 July 2026: ***. On this email you reply with send "letter of consent (LOC)" which was already done in previous emails so no one reads the emails or opens attachments?
4. 15 August 2026: We send the "letter of consent LOC" again. No response till date.
emails sent from ***
On the below emails we included the member number there is no excuse to ignore all of these even after we call center and got told to use a different email no one responds:
1. 8 July 2026: *** - which is the official email stated on pension fund documentation and your website for retirement fund queries. No response.
2. . Call center tells my assistant to use ***. Which is actually incorrect because pension documentation shows otherwise.
3. 16 July 2026: ***. On this email you reply with send "letter of consent (LOC)" which was already done in previous emails so no one reads the emails or opens attachments?
4. 15 August 2026: We send the "letter of consent LOC" again. No response till date.
emails sent from ***
NMG Benefits's replyOfficial
31 Aug 2026, 14:40We have referred your query to the relevant department for review and will ensure that it is addressed appropriately.We appreciate your patience while the matter is being processed.
Finding a better way for you,
NMG Benefits Member Support team
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits's reply31 Aug 2026, 14:40
Official
We have referred your query to the relevant department for review and will ensure that it is addressed appropriately.We appreciate your patience while the matter is being processed.
Finding a better way for you,
NMG Benefits Member Support team
Finding a better way for you,
NMG Benefits Member Support team