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Patricia M
1 reviews | Active since Mar 2021
04 Sept 2024, 11:28
Not ready for Two pot retirement system
As we aware, the two pot retirement system came to work on the 1st of September sunday.after trying numerous times to start the process,im told to wait for fews minutes after an hour i must try again.i came to conclusion that their not ready of this scale of wirj although they had six months to prepare and still their not ready.
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NMG Benefits's replyOfficial
05 Sept 2024, 14:52 Hi Patricia
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply05 Sept 2024, 14:52
Official
Hi Patricia
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.