NOT A SINGLE PERSON HAS A CLUE

This does not even deserve 1 star.

My claim was submitted on the 18th of October. It has been 6 weeks and with a lot of back on fourth, I finally called today for an update only to be told that my claim process has to start again because the automated system didn’t do anything with it.

Two weeks ago, I was told it is heading to the disinvesting process and should take 5 to 7 working days in this process. Then today I am told a different story.

I have everything on email of what has been discussed with me. I don’t get any update unless I call in and then got told a whole lot of *******.

I need an answer as to when my funds will be paid to me. It is my money and I have things to settle and now I have to wait for people who have no idea what’s going on.

I also got told that the administrator handling my account isn’t available today and I must phone every two weeks for an update. It’s been a complete back and fourth and on the sixth week this is what I get told.

Can someone please just help me!!! Someone of a senior nature that can tell me what is happening