Nomvula Ngwenya's bad service at NMG Benefits

I am highly frustrated and disappointed in the service I have received from Nomvula. She is responsible for managing the pension pay out portfolio for my previous employer.<br> <br> It has been over 8 weeks now that I have been waiting for my pay out.<br> After continuously calling and emailing inquiring about my payout - I have no feedback from Nomvula.<br> <br> After sending another email cc'ing Shihaam Kamaldien and Howard Salvesen I got hold of her on the phone. She told me that she had been absent from the office for THREE WEEKS! In this time, I had no communication from her team or even an Out of Office notification on her mails.<br> <br> Nomvula is extremely bad at communicating with clients via email and on the phone. She cannot even tell me the right amount due to me!<br> <br> I know for a fact that I am not the first or only person to complain about her service and really dont understand why NMG is not looking into this. Its one thing to solve every complaint as it comes, but why not sort out the consultant who is responsible for all the complaints?!<br> <br> I cannot be fighting for money that is rightfully mine.<br> <br> Please assist in resolving this matter urgently. I would really appreciate some respect as a client