NO SERVICE, NO FEEDBACK, DO YOU EVEN EXIST YET TO SPEAK TO A HUMAN OR GET A RESPONSE

Dear NMG,

I have been trying to get hold of anyone in your organization since 5 September 2024.

I have sent emails: they are unanswered.

I have tried you Whatsapp channel and always get the same response – “Sorry, this service is feeling the pressure right now due to the Two-Pot excitement and is taking a timeout. You are important to us, and we really appreciate your patience. Please try again in a few hours”

I have called, the “interactive call center” – ***, I have now been on hold for 20 minutes, with no hope that the call will actually be answered.

How and Why is it so difficult to get service out of your organizations?

You are managing hard working individuals retirement and provident fund and one would expect that you: 1. Would have anticipated the high volume of clients wanting to withdraw from the 2 pot system considering the economic climate of the country and planned accordingly to deal with influx of enquiries etc. 2. You would give the clients that keep your organization running and relevant the respect and service that they deserve. 3. As managers of retirement and provident funds one would think that you would afford your clients a level of human dignity they deserve.

Please can I get an urgent reply to my enquiry on withdrawing from the 2 pot system, alternatively I will resort to social media platforms to get my message across.

Despite sending this email, absolouteluy no response. TRied calling on hold for 20 minutes till it gets cut off