1 reviews | Active since Oct 2022
No Service. Frustrations
NMG received my documents from my previous company on the 15th August, NMG confirmed they have received my documents and that I will be updates as the claim goes, My last contribution to the fund was on the 20th August. Its the 5th October. I have mailed numerous times and only today I got a response to say they will try THEIR BEST TO MEET THEIR DEADLINE. What is the delay for my claim, when will my claim be pain? NMG telephone number on their auto reply doesn't exist, the number on Google just rings after you follow the voice prompt and select Retirement claim option.
I tried to lodge a complaint on their website twice, once you press sumbit form it takes you to a log in page which i dont have the credentials for, which means that NMG does not receive complaints via thier website. I havent received a confirmation sms or email of my complaint on both attempts.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.