no service

I called in just now and spoke to Lucian (indian guy) about the status of my withdrawal and he said i should stay on the line and that he is trying to get a hold of the fund administrator and instead he just put me through to her phone which rang and was unanswered and the call ended now i have to call back after i had waited to get through before that, i don't know why he could not call the admin and keep me on the line and then if she's not picking up, say so then give me an email to forward my inquiry to…now i have wasted my time and airtime, like why put someone like that on assisting services….he didn't even said that he was putting me through because i would have asked for the number of email prior to him doing that now i must call again, ridiculous.