No sense of urgency or ownership!!!

I am very unhappy with the process regarding my claim. I always get no feedback from their staff including their team leader Annapaula and sakina. Erica **** to me and said I would get paid on Friday the 13th but today zarina tells me the investment has not been disinvested as yet. Hollard sent my documents on the 13th of June, today is the 11th of August and I’m getting no joy from NMG. As a senior manager zarina tells me she will tell the very same people that didn’t return my calls and give me feedback to follow up with old mutual! How am I supposed to trust that this will be resolved? Erica failed to do a thorough check and zarina tells me it’s because of the amount! How pathetic of an excuse that is! Must I beg for money that I have worked hard for? I am not asking for a loan and it’s not your money but mine. My kids are going hungry, I have no other income and you’re busy doing nothing to pay me! Every email response is a different story. I am so sick of this. I need Zarina’s manager to fix this and get my money paid. I’m tired of excuses!!! Lame excuses. You would think your service will improve after all the bad reviews on Hello Peter!!!