AW
Anton W
1 reviews | Active since Jan 2020
19 Mar 2024, 08:45
No response, time delay
The policy should not be 6-8 weeks as per your statement. It should rather be, when you guys feel like assisting an client. Sending emails to relevant people in departments but no response. Person needs the pension fund money to pay for medicine,rent and all that but we cant tell out creditors when the funds will be available. Utter pathetic. I dont understand how a claim takes so long. You guys received the papers on the 05/03/2024 but still today have not tended to my payout.
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NMG Benefits's replyOfficial
12 Apr 2024, 14:18 Hi Anton
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply12 Apr 2024, 14:18
Official
Hi Anton
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.