No response from emails or phone calls

I contacted NMG regarding my Provident fund payout and have had empty answers and no replies and people passing the buck to an 'administrator'. Since when is it the customers plight to continually make contact. Pathetic. <br> <br> Furthermore, I telephoned the offices of NMG and was helped by Nondumiso who after taking my details said that they have not received my application and the policy remains active on her side and asked for my details to forward onto the administrator AGAIN ... If Thulani had done their job properly the first time this would have been identified over a month ago, instead I remained patient where the reality was that each day that passed was a day wasted. I wonder if this will even get noticed, or will the administrator pass this onto their superior? I was simply looking to have information on MY policy.