TP
Tamzin P
1 reviews | Active since May 2018
29 Oct 2024, 10:25
No response for Section 14 transfer for 2 months
I have been trying to transfer my Retirement Funds from NMG to Allan Gray since the end of August 2024. Allan Gray has made multiple attempts to contact you, without resolve. I have even resorted to emailing your Section 14 Transfers team without any joy.
I have still not received a response to my email. Allan Gray has not received a response to their communication.
Please provide me with a response as to how far you are in the process.
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Replies (2)
NMG Benefits's replyOfficial
06 Nov 2024, 09:07 Hi Tamzin
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply06 Nov 2024, 09:07
Official
Hi Tamzin
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
TP
Tamzin P's updateReviewer Update
06 Nov 2024, 09:11I made this complaint 6 business days ago and you respond today. You are transferring my complaint like it is a hot potato. Nobody at your company takes accountability and it’s evident in the amount of one-star ratings you have.
TP
Tamzin P's update06 Nov 2024, 09:11
Reviewer Update
I made this complaint 6 business days ago and you respond today. You are transferring my complaint like it is a hot potato. Nobody at your company takes accountability and it’s evident in the amount of one-star ratings you have.