YC
Yolandi C
1 reviews | Active since Mar 2023
15 Jan 2025, 09:10
No response for over 4 months, wrong details on complaints resolution policy!
I am writing this on behalf of my client. I am his financial advisor. We have been emailing *** since Oct 2024. There is an ROT as the client has left employment. Ninety One ROT, myself and the client have been trying to get the process under way. Nothing, no response, you cant get through to a person at the call centre. I have downloaded the Complaints resolution policy - the email does not even work on the CRP.
How on earth can you let a clients funds stay dormant in the fund, and have nobody attending?? Its *******, its out of SLA and we want this attended to so that it can be further escalated.
All we get from Cedar info, is an automated response.
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NMG Benefits's replyOfficial
15 Jan 2025, 09:46Hi Yolandi
We sincerely apologise for the poor service levels that you have experienced from us.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply15 Jan 2025, 09:46
Official
Hi Yolandi
We sincerely apologise for the poor service levels that you have experienced from us.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team